Microsoft says goodbye to free technical support

  Microsoft Corp recently announced a major decision to buy the company's genuine software users will no longer provide free telephone consultation service for a period of 90 days, in the decision after the execution, the user only enjoy two free telephone service, and must pay a $35 fee for each telephone consultation.

The decision will be implemented in mid September, which is the current trend of the IT industry, the major companies in order to minimize the cost of the user to encourage users to visit the relevant sites to solve most of the problems.

As early as 1980, WordPerfect to provide free and unlimited telephone counseling services, but with the corresponding costs are getting higher and higher, and now is part of the Corel company WordPerfect also abandoned this policy.

Gartner Group analyst Chris LeTocq said that at present many large companies have canceled all free technical support, this is in fact the situation however, the decision of Microsoft Corp has attracted lots of attention, but many industry companies have begun to do so.

Microsoft Corp Global Support Supervisor Matt Fingerhut denied the decision of the company is to create another profit growth point, he said, to change the company policy in this regard is more timely and effective to solve the problem.

However, he refused to answer the Microsoft Corp to pay for customer support phone calls, he said the Microsoft Corp is not in order to save money to do so, its true purpose and significance of the Microsoft Corp to put money into the users and consumers need more service place.

Fingerhut said in a year and a half ago, Microsoft Corp has adopted a similar policy in Europe, according to his estimate, in the last fiscal year, Microsoft access site to find a method to solve the problem of the number of users doubled, the visits reached one hundred and forty million. In this fiscal year, Microsoft estimates the traffic will climb to two hundred million.